Pipeline™ Warehouse Management and Mobile Distribution Solution

What it is

Pipeline™ is Urban Dispatch’s complete warehouse management and mobile distribution technology designed for customers with complex, time-sensitive shipping and reverse logistics.

Distinguishing Features

Pipeline distinguishes itself from "off the shelf" solutions by creating and maintaining the integrity of the order from the point of assembly throughout the entire distribution and return cycle. Pipeline achieves this by constantly checking and updating the status of each piece of the order throughout the cycle, increasing efficiency and control while eliminating untraceable product "shrink."

And because Pipeline's mobile communications application operates wirelessly via a secure Internet portal, customers can follow the progress of each product order remotely as it makes its way from the distribution centre to its ultimate destination (and back again!), regardless of multiple changes in custody during the process.

Furthermore, by being technologically "agnostic," Pipeline's mobile scanning and proof-of-delivery application can be used on virtually any Windows®-based handheld device, making the delivery portion of the process available to be performed by any number of third party carriers, and giving the client the option of decommissioning its own fleet without sacrificing customer service and control.

ROI Benefits

• Complete end-to-end system that interfaces with existing third party technologies:
  - Order Management System, CRM and accounting software
  - Automated order assembly and return processing hardware
  - Hand-held devices operating Microsoft® CE® O/S
  
• Productivity and efficiency gains with corresponding reduction in labor dependency
• Dramatic cost reduction and transparency over paper-based legacy systems
• Multi-database architecture enabling multiple DC instances at a single data warehouse
• Multiple-point wireless data capture throughout distribution and return cycle offers superior data analysis and web-based reporting
• Reverse logistics module ensures secure "closed-loop" returns management
• Ability to change routing and driver instructions "on the fly" ensures superior performance and customer satisfaction
• Immediate proof of delivery tracking, exception reporting, and electronic signature capture enables faster delivery/return reconciliation and invoice settlement
• CSI PIPELINE™ customer service interface enables immediate customer communication and service issue response, delivering improved customer service and satisfaction
• Date and time-stamping enables superior driver auditing and route analysis